Medication refill timeline policy
How to request a refill on your medication?
Via your patient portal: This is the best way to ask for refills and keep in touch with your child’s team regarding their medication. Remember it may take up to 2 ESDC business days before you hear a response. Plan ahead.
(To sign up for the patient portal, call the front desk at 251.625.2400. They will walk you through how to set this up if your password has been forgotten.)
At your office visit: Ask your provider to give your child enough medication to last you until your next scheduled appointment. Remember to schedule your next appointment when checking out.
A note about prior authorizations… If your insurance company requires a prior authorization (PA) when you pick up/request your prescription, ask your pharmacy to fax the PA information to 251.625.2800. This is your responsibility to find out from your pharmacy if one is needed before your child’s medication runs out.
Our office will handle the rest and contact you and the pharmacy once we hear from your insurance company about approval or rejection. Prior authorizations can take up to 10 days to process. If you are still waiting and need the medications before we receive an answer, you can often pay out of pocket and your insurance company can reimburse you if the PA is approved.
Remember we are CLOSED Friday, Saturday and Sunday, so planning ahead is essential.
ADHD Medication Prescription Policy
Please reference to this document under “Patients” listed as the “ADHD Medication Prescription Policy”
Directions to the clinic
Please view the map on our contact page to obtain directions from your current location or call our office at 251.625.2400 to obtain directions.
How do I get my child an appointment?
For new patients, Eastern Shore Developmental Clinic has a referral form that can be completed and either faxed to our office or dropped off at our front desk before an appointment can be scheduled. You may access this form under physicians on our website. The referral form does not have to come from your Primary Care Physician but you may be asked to sign a release of records for us to obtain last visit notes with your primary care physician to gain more information about your child’s needs. Once the referral has been received, it will go through our review process and be determined which of the five clinics will be utilized during treatment.
For current patients, you may send a portal message to our staff or call our office at 251.625.2400.